At 999x, we take privacy as seriously as we take cricket. This policy explains exactly what data we collect, why we collect it, how long we keep it, and what control you have over it. No buried paragraphs, no confusing jargon — just plain English for Pakistani players who deserve straight answers.
A quick map of the major areas this Privacy Policy addresses — so you know exactly where to look for specific information about how 999x handles your data.
The specific categories of personal data 999x collects at registration, during deposit and withdrawal, through gameplay, and when you contact customer support — including what is optional and what is required to operate your account.
The lawful purposes for which 999x processes your personal information — from operating your account and processing payments to verifying your age and sending you promotions you have opted into.
Which third parties 999x shares data with — such as payment processors and age verification providers — what they are contractually restricted from doing with it, and the cases where we are legally required to share it.
The technical and organisational security measures 999x uses to protect your personal and financial data — including encryption standards, access controls, and our incident response process.
How long 999x keeps different types of data, what triggers deletion, and why some data must be retained for a minimum period regardless of account closure — for example transaction records required by financial regulations.
The rights you have over your personal data on 999x — including the right to access, correct, delete, and export your data, how to exercise these rights, and the timeframes within which we will respond to your request.
This Privacy Policy ("Policy") explains how 999x ("we," "us," "the Platform") collects, uses, stores, and protects personal data belonging to users ("you," "the Player") of the 999x website and associated mobile platform. By creating a 999x account or continuing to use the platform, you acknowledge that you have read and understood this Policy. This Policy forms part of our wider Terms and Conditions.
999x is committed to protecting the privacy of everyone who uses our platform. This Policy applies to all data collected through the 999x website, mobile applications, customer support interactions, and any other point at which you provide personal information to us. It does not apply to third-party websites or services that may be linked from our platform — those have their own privacy policies and we are not responsible for their practices.
We review and update this Policy regularly to reflect changes in our data practices, applicable regulations, or the services we offer. When material changes are made, we will notify registered 999x players by email and via an in-app notification before the changes take effect. The most current version is always published on this page with the effective date clearly shown at the top.
Plain English: This policy covers all the ways 999x handles your data across the whole platform. We keep it updated and tell you when something important changes.
999x collects personal data through several channels: when you register an account, when you deposit or withdraw funds, when you contact customer support, and automatically as you use the platform. Here is a clear breakdown of what we collect and why.
| Data Category | Examples | When Collected | Required? |
|---|---|---|---|
| Identity Data | Full name, date of birth, CNIC number | Registration / KYC verification | Yes |
| Contact Data | Mobile number, email address | Registration | Yes |
| Financial Data | Easypaisa/JazzCash account reference, bank account IBAN, card last four digits | Deposit / Withdrawal | Yes |
| Transaction Data | Deposit amounts, withdrawal amounts, bet history, win/loss records | Ongoing platform use | Yes |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Each login / session | Yes |
| Usage Data | Pages visited, markets viewed, features used, click patterns | Ongoing platform use | Optional |
| Support Data | Live chat transcripts, email correspondence, call recordings | Customer support interactions | Optional |
| Marketing Preferences | Communication opt-in/out status, preferred promotion types | Registration / Account settings | Optional |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data unless specifically required by regulation and with your explicit consent. 999x does not store full card numbers — only a tokenised reference provided by our payment processor is retained on our systems.
999x uses personal data only for specific, legitimate purposes. We do not use your data in ways you would not reasonably expect given the nature of an online betting platform. The main purposes for which 999x processes personal data are:
Every time 999x processes your personal data, there is a lawful basis for doing so. We rely on the following legal grounds depending on the purpose of processing:
Plain English: Most of what we do with your data is necessary to run your account safely and legally. We only send you marketing messages if you specifically said yes to receiving them.
999x does not sell, rent, or trade your personal data to any third party for commercial purposes. Full stop. We share data only where it is necessary to operate the platform, comply with the law, or where you have explicitly consented. The categories of third parties we work with and the basis for sharing are outlined below.
We never share: Your personal data with advertisers, data brokers, social media platforms, or any party for commercial targeting purposes. If you ever receive an unsolicited communication claiming to be from 999x and asking for personal data, treat it as a scam and contact us immediately.
Protecting your personal and financial data is one of the most important operational responsibilities at 999x. We employ multiple layers of technical and organisational security to guard against unauthorised access, loss, alteration, or disclosure of your data.
999x keeps personal data only for as long as it is necessary for the purpose it was collected, or as required by applicable law. Retention periods differ by data type:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account identity data | Account lifetime + 5 years | AML regulatory requirement |
| Transaction records | 7 years from transaction date | Financial record-keeping obligation |
| Betting history | Account lifetime + 5 years | Dispute resolution and compliance |
| Support transcripts | 3 years from last interaction | Quality monitoring and dispute resolution |
| Technical / session data | 13 months from collection | Security and fraud detection |
| Marketing preferences | Until opt-out + 3 years | Proof of consent |
| Responsible gaming records | Account lifetime + 7 years | Regulatory obligation and player protection |
When retention periods expire, data is securely deleted or anonymised so that it can no longer be linked to you. Where anonymisation is used rather than deletion, the anonymised data may be retained indefinitely for aggregate analytics purposes — it cannot be used to identify you.
999x uses cookies and similar tracking technologies to keep you logged in, remember your preferences, measure platform performance, and — with your consent — show you relevant promotions. A cookie is a small text file stored on your device by the platform. You can control cookies through your browser settings at any time.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Login sessions, account security, fraud prevention, core platform functions | No — required for 999x to function | |
| Anonymous usage statistics, feature engagement, performance monitoring | Yes — opt out via cookie settings | |
| Tracking promotion views and clicks to measure campaign performance | Yes — requires explicit opt-in consent |
We do not use cookies to track your browsing activity on other websites. 999x analytics cookies collect only anonymised, aggregated data and cannot be used to identify you as an individual. If you disable analytics cookies, the platform will still function normally — you may just see slightly less personalised content.
As a 999x player, you have meaningful rights over your personal data. These rights are not just formalities — we take them seriously and respond to every request promptly. Here is what you can ask for:
Request a copy of all personal data 999x holds about you, in a readable format.
Ask us to correct inaccurate or incomplete data held on your 999x account.
Request deletion of your data where we no longer have a lawful reason to retain it.
Receive your personal data in a structured, machine-readable format to transfer elsewhere.
Object to processing carried out under legitimate interests, including profiling for marketing.
Ask 999x to pause processing of your data while a complaint or correction request is resolved.
To exercise any of these rights, contact our privacy team at support@999x.wine with the subject line "Privacy Request" and a description of your request. We will acknowledge within 24 hours and provide a full response within 30 days. For complex requests, this may be extended to 60 days with notification. We may ask you to verify your identity before acting on a data request — this is to protect you, not to obstruct you.
Note on erasure requests: We may be unable to delete certain data — such as transaction records — where retention is required by financial regulations, regardless of your request. Where this is the case, we will tell you clearly which data we are retaining, why, and for how long.
999x is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. If 999x becomes aware that a minor has registered an account or provided personal data, the account will be suspended immediately, all data associated with the account will be deleted, and any funds deposited will be frozen pending investigation.
If you are a parent or guardian and you believe your child may have accessed 999x, please contact us immediately at support@999x.wine. We will treat such reports with urgency and confidentiality.
999x will only send you promotional emails, SMS messages, or in-app notifications if you have explicitly opted in to receive them during registration or through your account settings. We do not send unsolicited marketing communications.
Every marketing message from 999x includes a clearly visible unsubscribe option. Clicking unsubscribe will remove you from the relevant communication channel immediately — we do not operate opt-out delays. You can also manage all your communication preferences at any time from the Notifications section of your account settings without contacting support.
Opting out of marketing communications does not affect service-related messages such as deposit confirmations, withdrawal notifications, security alerts, or important account notifications — these will continue regardless of your marketing opt-out status.
999x may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or the services we offer. When we make material changes — those that affect your rights or how we use your personal data in a meaningful way — we will notify all registered players via email and an in-app notification at least 7 days before the change takes effect.
Minor changes — such as clarifications of existing practices, correction of typographical errors, or contact detail updates — may be made without individual notification, though the revised Policy will always be published on this page with the updated effective date. We encourage you to revisit this page periodically to stay informed about how 999x protects your privacy.
If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, you can contact the 999x privacy team through the following channels:
We handle every privacy request with respect and without unnecessary delay. Your trust in 999x depends on us taking privacy seriously, and we are committed to earning and maintaining that trust through transparent, responsible data practices every day.
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